Employee ticket creation
Capture the issue, category and priority in a structured support request.
Employee operations · Employee helpdesk
Give employee questions a clear owner.
Track employee tickets, conversations and resolution in a dedicated service experience.
Inside Employee helpdesk
What your team can do
- Employee ticket creation
- Threaded conversations
- Internal HR comments
- Assignment and resolution
The purpose
Employee helpdesk, in context.
Questions about work, pay or policies should not get lost between inboxes. UmiHR lets employees raise a ticket with a category and priority, while service teams manage assignment, discussion, status and closure. The conversation stays with the issue, making follow-up more informed.
Threaded conversations
Keep responses together in the ticket’s dedicated conversation view.
Internal HR comments
Use internal comments for service-team context without treating every note as an employee-facing response.
Assignment and resolution
Assign responsibility, update status and close the ticket. Configured notifications support service updates.
A connected workflow
From the first action to a clear outcome.
An employee raises a support ticket.
The service team assigns the right owner.
Participants discuss the issue in the thread.
The owner records progress and closes the ticket.
Access & scope
Clear responsibilities. Informed expectations.
Employees follow their own requests. HR and assigned service staff resolve issues. Platform support has a separate read-only support conversation view.
Scope to consider
Configurable service-level timers, automated escalations and third-party helpdesk synchronisation are not included.
A closer look
Can the HR team keep internal notes?
Yes. The helpdesk supports internal HR comments alongside the ticket conversation, with access controlled by the user’s role.
Can this module be included in our package?
Module access is configured through the subscription plan and then checked against each user’s role. Discuss the combination of modules and employee capacity you need with the UmiHR team.
Connected by design
Continue the workflow.
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Organise private files around employees, candidates and authorised owners.
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Explore Core HR & organisationSee employee helpdesk in your team’s context.
Tell us about your team, your current processes and the workflows you want to improve.